Stakeholder Focus**

Centralizes all efforts and tasks around meeting the needs of stakeholders to support the University of Florida.

* This competency pertains specifically to UF Advancement.

Behavior Statements

Proficiency Level 1 - Basic understanding

Consistently display a positive attitude toward stakeholders.

Understands stakeholder needs.

Identifies the appropriate resources to satisfy stakeholder's expected deliverables.

Provides timely service or place appropriate emphasis on stakeholder needs.

Proficiency Level 2 - Working experience

Supports a stakeholder centered environment and culture, striving for quality customer service.

Able to identify stakeholder needs and solidify relationships.

Manages expectations of stakeholders in an positive and efficient manner.

Proficiency Level 3 - Extensive experience

Creates an environment that educates and directs colleagues through various processes and procedures.

Goes above and beyond to meet stakeholder needs and requests.

Constantly strives for strengthening and deepening the relationship with stakeholders.

Proficiency Level 4 - Subject matter depth and breadth

Advocates ways to enhance efficiency, quality, and customer service when working with internal and external constituents.

Understands the “big picture” impact of their actions on stakeholders and the organization when carrying out responsibilities.

Offers solutions by proactively identifying stakeholder needs and anticipating challenges before they arise.

Describe a time when you exceeded the expectations of a stakeholder. How did the stakeholder react? What did you take away from this?
Tell me about a time when there were misalignments between your vision and the stakeholder's vision and how you navigated the situation. Were there any compromises made?
Describe a time when you had to adapt to a stakeholder from a background or culture that was different than yours. What strategy did you use and how did you feel about it?
Share a time when you were able to assess how another person felt, based on nonverbal cues. How did you develop an accurate reading of this person and what was the outcome?