unit logo

Effective Communication**

The ability to listen and effectively relay information to others in all forms of communication.

* This competency pertains specifically to UF Advancement.

Behavior Statements

Proficiency Level 1 - Basic understanding

Effective at active listening and/or utilizing specific mediums of communication.

Written communication contains minimal errors and/or is appropriate for audiences.

Does not require guidance to appropriately read verbal and non-verbal cues of others.

Engages in active listening.

Proficiency Level 2 - Working experience

Asks questions to confirm understanding, obtain more information, and identify the needs and opinions of stakeholders with a genuine interest.

Reads verbal and non-verbal cues and modifies responses and behaviors as appropriate.

Articulates purpose, ideas, objectives, and impact through multiple mediums to inspire actions and to influence outcomes consistent with stakeholders’ interests.

Proficiency Level 3 - Extensive experience

Strategically tailors the conversations and responses to different styles, contexts, and situations.

Asks questions strategically in an effort to gain a full understanding of key objectives.

Analyzes and synthesizes key information from stakeholder interactions.

Delivers information and instructions successfully through written and/or verbal communication.

Proficiency Level 4 - Subject matter depth and breadth

Serves as an ambassador of the organization by eloquently weaving in the mission to all mediums of communication.

Explains the business case and value of advancement to stakeholders to gain their collaboration and to meet their objectives and organizational goals.

Effectively utilizes all mediums of communication based on the constituent’s preference.

Interview Questions

  • Share a time when you had to communicate challenging information to your supervisor or colleagues. Describe the strategy used to deliver the information.
  • Describe a situation when it was best to communicate in writing versus in person (or vice versa). Who was the stakeholder and why did you choose that approach?
  • Tell me about a time when you adapted your communication style to the needs of others. What nonverbal cues led you to modify your approach? What questions did you ask?
  • Describe the last time you approached a peer about something he/she did that bothered you. How did this affect your relationship moving forward?

Titles with Shared Competencies