Communication*
The ability to listen actively; to impart thoughts, views, information, and ideas persuasively and adaptively.
*This competency is part of the Management and Leadership Competencies at UF
Behavior Statements
Speaks/writes using correct language, mechanics, and gestures.
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Explains the importance of effective business communication.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Communicates well downward, upward, and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.
Adapts documents and presentations for the intended audience.
Reviews others' writing or presentations and provides feedback and coaching.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates effectively with diverse audiences, using appropriate media and language.
Ensures important messages are clearly understood.
Writes reports, articles, or books for distribution to the business or professional community.
Works to create a climate that values and rewards good oral and written communication.
Coaches others on methods of improving their own communications.
Monitors developments in communications tools for potential use by organization.
Interview Questions
- Tell me about a time that you had to present the same information to two different audiences. How did you tailor your message?
- How do you make sure that your audience has received and understood the message you are trying to convey?
- How have you helped others improve their communication skills?
- Tell me about any reports, articles, or books that you have published that relate to your profession.
Titles with Shared Competencies
- Assistant Dean
- Assistant Dean, Student Affairs
- Assistant Director, Academic Advising
- Assistant Director, Academic Support Services
- Assistant Director, Accounting
- Assistant Director, Administrative Services
- Assistant Director, Admissions
- Assistant Director, Analytic Services
- Assistant Director, Business Services
- Assistant Director, Career Services
- Assistant Director, Child Development
- Assistant Director, Clinical Research
- Assistant Director, Communications
- Assistant Director, Conferences
- Assistant Director, Data Management
- Assistant Director, Education or Training Programs
- Assistant Director, Emergency Management
- Assistant Director, Environmental Health & Safety
- Assistant Director, Facilities Operations
- Assistant Director, Finance
- Assistant Director, Florida Agricultural Experiment Station
- Assistant Director, Health Care Administration
- Assistant Director, Human Resources
- Assistant Director, Marketing
- Assistant Director, Multipurpose Facility
- Assistant Director, Museum Operations
- Assistant Director, Operations
- Assistant Director, Physical Security
- Assistant Director, Procurement
- Assistant Director, Public/Governmental Relations
- Assistant Director, Real Estate
- Assistant Director, Research Administration
- Assistant Director, Safety & Security
- Assistant Director, Student Affairs
- Assistant Director, Student Financial Aid
- Assistant Director, Technology Licensing
- Assistant Director, University Budgets
- Assistant Director, University Housing
- Assistant Director, University Housing Operations
- Assistant Director, University Housing Residence Life
- Assistant Director, University Press
- Assistant University Registrar
- Associate Dean, Administrative Affairs
- Associate Dean, Student Affairs
- Associate Director, Academic Advising
- Associate Director, Academic Support Services
- Associate Director, Accounting
- Associate Director, Administrative Services
- Associate Director, Admissions
- Associate Director, Analytic Services
- Associate Director, Business Services
- Associate Director, Career Services
- Associate Director, Child Development
- Associate Director, Clinical Research
- Associate Director, Communications
- Associate Director, Data Management
- Associate Director, Education or Training Programs
- Associate Director, Environmental Health & Safety
- Associate Director, Facilities Operations
- Associate Director, Finance
- Associate Director, Health Care Administration
- Associate Director, Human Resources
- Associate Director, IT
- Associate Director, Marketing
- Associate Director, Museum Operations
- Associate Director, Operations
- Associate Director, Procurement
- Associate Director, Public/Governmental Relations
- Associate Director, Research Administration
- Associate Director, Safety & Security
- Associate Director, Student Affairs
- Associate Director, Student Financial Aid
- Associate Director, Student Legal Services
- Associate Director, Technology Licensing
- Associate Director, University Housing
- Associate Director, University Housing Operations
- Associate Director, University Housing Residence Life
- Associate Director, University Press
- Associate University Registrar
- Chief Information Security Officer
- Controller
- Director, Academic Advising
- Director, Academic Support Services
- Director, Accounting
- Director, Administrative Services
- Director, Admissions
- Director, Analytic Services
- Director, Audits
- Director, Business Services
- Director, Campus Human Resources
- Director, Campus IT
- Director, Career Services
- Director, Child Development
- Director, Clinical Research
- Director, Collaborative Initiatives
- Director, Communications
- Director, Education or Training Programs
- Director, Environmental Health & Safety
- Director, Facilities Operations
- Director, Finance
- Director, Health Care Administration
- Director, Human Resources
- Director, Investigations
- Director, IT
- Director, LibraryPress
- Director, Marketing
- Director, Multipurpose Facility
- Director, Museum Operations
- Director, Operations
- Director, Procurement
- Director, Public Records
- Director, Public/Governmental Relations
- Director, Real Estate
- Director, Research Administration
- Director, Safety & Security
- Director, Sales & Marketing
- Director, Student Affairs
- Director, Student Financial Aid
- Director, Student Legal Services
- Director, Sustainability
- Director, University Budgets
- Director, University Housing
- Director, University Housing Operations
- Director, University Housing Residence Life
- Director, University Press
- Director, Utilities/Energy Thermal Production
- Executive Director
- Financial Officer, SIP
- Manager, Academic Support Services
- Manager, Accounting
- Manager, Assets
- Manager, Benefits
- Manager, Box Office
- Manager, Clinical Research
- Manager, Employee Relations
- Manager, Farm
- Manager, Finance
- Manager, Genetic Counseling
- Manager, Health Care Administration
- Manager, Health Information
- Manager, Hotel
- Manager, Human Resources
- Manager, Human Resources Processing & Records
- Manager, Immigration Services
- Manager, Internal Audits
- Manager, IT
- Manager, Marine Facilities & Operations
- Manager, Operations
- Manager, Postal Services
- Manager, Procurement
- Manager, Public/Governmental Relations
- Manager, Transportation
- Manager, University Records
- Manager, Warehouse/Stores
- Senior Director, Facilities Operations
- Senior Director, IT
- Senior Director, Student Affairs
- Superintendent, Custodial
- Superintendent, Grounds
- Superintendent, Maintenance
- University Architect
- University Registrar